Performance & Quality Solutions That Exceed Expectations
Effective processes determine the performance and quality within an organization. The solutions that a contact center implements for their agents is crucial to the overall morale of the company’s day-to-day workings and helps or hurts agents ability to complete daily tasks. Having a certified process creates a standard of expectations and provides a career path to leadership through the process. Newbridge supports this conversation through their partnership with the leading contact center association in the nation: The North American Customer Service Management Association (NACSMA).
By supporting the conversation through our partnership with the leading contact center association in the nation, The North American Customer Service Management Association, Newbridge recognizes the importance of companies who are on the path to implementing or have achieved the highest standards of company culture, compliance, training and development, best-in-class technology and infrastructure for their industry.