WORKFORCE SOLUTIONS
People are the cornerstone of any organization. For an organization to be successful, they need to have the right people with the right skills, experience, and attitude committed to the company’s values and mission. We believe that training the right people with the proper curriculum is the key to unlocking their full potential and commitment. Newbridge, in collaboration with our partners in both private and public academia, works to elevate industry professionals.
Contact Center Organizations
Site Infrastructure Design
Business Process Services
Education and Workforce
Professional Managed Services
NEWBRIDGE NEIGHBORS AT WORK PROGRAM
Your organization will experience reduced facility costs, utilization of best-in-class technology, multiple workforce locations, lower employee attrition rates, metrics opportunities, and workforce location support challenges.
As a result not only will the contact center organization benefit, but your contact center team will as well! The contact center workforce can experience commute cost savings, housing option opportunities, utilization of best-in-class technology, security of the home / work environment, performance-based metrics accountability, and technology support questions.
SUPPORT PROCESSES
Process helps people do better work, right? The different processes that a contact center organization implements for their agents is crucial to the overall morale of the company’s day-to-day workings and helps or hurts agents ability to complete daily tasks. Having a certified process with the North American Customer Service Management Association creates a standard of expectations and provides a career path to leadership through the process.
