Inbound Call Center Solutions

Contact Center Solutions That Exceed Applications

Newbridge allows your Service Center organization to leverage Fortune 100 Technology, Management, and Staff. In today’s global marketplace, businesses are looking for ways to economically increase productivity, improve efficiency and outperform their competition. Newbridge offers our clients a comprehensive Cloud Call Center Platform Solution.

Newbridge melds managed customer experience solutions with the benefits of our state-of-the-art, customized technology. Newbridge offers our clients a comprehensive Cloud Service Center Solution:

Inbound Call Center Platform with true ACD routing
Outbound Platform with Four dialing modes
Integration with Workforce Management Scheduling Platform
Blended Call/Chat Platform with true ACD routing
IVR Enterprise Platform
CRM Integration
Payroll Integration Solutions

Solutions For Your Organization

Customized Call Center Platform Applications

The Newbridge team continues to distinguish itself by delivering strategic and customer focused solutions. Our team of professionals have more than 20 years of experience in managing call centers around the world. After a history of intense call center consultation the Newbridge team discovered an opportunity to create a new advanced Virtual Call Center Platform Technology.

Enterprise Level Inbound Call Center Platform
Enterprise Level Outbound Call Center Platform
Enterprise Level IVR Platform Call Center
Integrations: CRM and Payroll Systems
Office Phone System Platform

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IVR Platform

Program Managers
30 Plus Years Experience
Predictive ACD Routing
Integrated Chat Platform
Call Recording / Encrypted
Interactive Voice Response
Security Encrypted Data
Integrated Dialers
Interactive Voice Response
Hosted and Managed
CRM Integration
Call Progress Detection
Full DNC Compliance

Inbound Center

Skill Based ACD Call Routing
Integrated ACD and Chat
Skill Based Routing
PCI / HIPAA Compliant
Speech Recognition
Security Encryption Audio
Predictive, Preview, Power
Extensive API Library
Geo-Spatial Routing
Exception Handling
DTMF / Touchtone Queue
Flexible Messaging
Application Scripting

Outbound Center

Integrated Voice Analytics
Metrics / KPI Analysis
Drag-In-Drop IVR module
Omni Channel Platform
IVR Call Recording / Encrypted
Extensive API Connectivity
Security Encrypted Data
Real-time Custom Dashboards
DR and COOP enabled
Hosted and Managed
CRM Integration
Call Progress Detection
Domestic Program Managers

Chat / SMS Platform

Integrated SMS Analytics
Metrics / KPI Analysis
Custom Short Code SMS
Integrated “Full Circle”
Full SMS Integration
Extensive API Connectivity
Security Encrypted Data
Real-time Custom Dashboards
Contact Clients in Seconds
Hosted and Managed
CRM Integration
DNC / Opt-In compliant
Domestic Program Managers

Inbound Call Centers