NEWBRIDGE BUSINESS SOLUTIONS PROVIDES ENTERPRISE SOLUTIONS FOR YOUR ORGANIZATION
Our concierge professional service team supports your organization with strategicCustomer Science (CSci™) and industry knowledge like no other in the industry.
In an industry price-point comparison, Newbridge outperforms the competition while consistently providing shorter implementation times, a higher level of service (concierge), and consistently high product performance.
Our Customer Science (CSci™) solutions, UCaaS, CCaaS and CPaaS, includes Omnichannel, Interactive Voice Response (IVR), Social Media,Workforce Management (WFM), API’s and Office Phone Products.
Contact Center Organizations
Site Infrastructure Design
Business Process Services
Education and Workforce
Professional Managed Services
TECHNOLOGY
As the leading contact center platform in the industry in innovation, customization, and affordability, Newbridge integrates with our experts and industry partners to design, optimize, and support the people and processes through state-of-the-art SaaS technology. For other technology requirements such as Infrastructure, IT support, MSP needs, and cabling demands, we rely on our trusted partners to ensure seamless integration and implementation of their solutions. The differentiator of the Newbridge team is our ability to craft a solution that aligns with each company’s vision and goals.
PROCESSES
The different processes that a contact center implements for their agents are crucial to the overall productivity of the company’s day-to-day workings and help or hurt an agent’s ability to complete daily tasks. Having a certified process ensures standardization, productivity, and ROI achievement. Newbridge supports this conversation through their partnership with the leading contact center association in the nation: the North American Customer Service Management Association (NACSMA).
WORKFORCE
Newbridge has been a leader in the industry for over 20+ years and provides curriculum to both private and public academia to elevate industry professionals. Working with contact centers across the nation, we place pre-trained and pre-vetted agents that are equipped with best-in-class skills, within their organizations. These trained agents are ready to integrate quickly and have a clear career path within a NACSMA certified contact center organization.
SMS Privacy Statement: At Newbridge, we value your privacy and make every effort to respect your wishes and personal information. In line with this commitment, we have established the following policy for using our SMS service. Please read it carefully to understand how we collect, use, and manage your phone numbers. COLLECTION OF PHONE NUMBERS: We do not collect your phone numbers. Newbridge does NOT market via SMS messaging, nor do we collect phone numbers for ourselves or third-party sources. USE OF PHONE NUMBERS FOR SMS: Your phone numbers are only used to help you, the customer, communicate about scheduled meetings, projects or services you are currently receiving from Newbridge or our partner, RingCentral. OPTING OUT OF MESSAGES: If at any time you wish to stop receiving SMS messages from us, you can opt-out by Texting the word STOP to opt-out. Please note that the opt-out process may take up to 2 business days to become effective. During this period, you may still receive some messages from us. PRIVACY OF PHONE NUMBERS: Once you have opted out, we will not send you any more SMS messages or sell or transfer your phone number to another party. CHANGES TO THIS POLICY: We may periodically update this policy. We’ll post a prominent notice on our site to let you know about significant changes in how we treat your information. We thank you for your understanding and cooperation. If you have any questions or concerns about this policy, please feel free to contact us at (877)371-4887.