FINANCIAL SERVICES

Newbridge melds our call center technology with your AR Platform, increasing collections performance. We provide a real-time leader board, agent monitoring and management
tools that increase the number of customers reached and reduction of days outstanding.

Increase your outbound agent efficiency by up to 20 times over manual dialing with our virtual call center software

Security Encrypted

IVR Platform

Integrations - CRM, ERM, ERP

Omnichannel Platform

Collections Services Applications

Call Center Platform Solutions That Exceed Expectations

• SECURITY ENCRYPTED DATA: The Newbridge platform provides a powerful protective layer of security that prevents exposure of valuable customer data. It supports our clients efforts to meet and exceed regulatory compliance concerns and data privacy standards.

• IVR PLATFORM: The Newbridge IVR Platform is a full featured, drag and drop IVR builder. It’s simple enough for anyone to use, with powerful coding features available to development experts to create even the most complex interactive IVR’s.

• INTEGRATIONS – CRM, ERM, ERP: A seamless integration between your CRM, ERM, or ERP and the Newbridge best-in-class contact center cloud platform allows agents access to all information from one interface and the ability to track relationships more easily across platforms.

• OMNICHANNEL PLATFORM: Implementation of Omnichannel solutions includes reviewing business processes, workflow optimization, and system configuration. Our team works closely with our client teams to design, optimize and support processes with software applications, customizations, and effective reporting.