Business Process Services

Newbridge provides Business Process solutions for every organization!

The Newbridge team continues to distinguish itself by delivering strategic and customer-focused solutions, which include Omnichannel selections, Interactive Voice Response (IVR), Social Media, Workforce Management (WFM), and Office Phone Products.


In an always-on world with an ever-changing internet landscape, cybersecurity should be a top priority for all business organizations.  Newbridge employs state-of-the-art protection solutions for multi-layered defense solutions based on our best practices approach and your business objectives and goals.


Today, Healthcare organizations utilize an electronic health record or EHR system that provides a real-time digital version of a patient’s health record. It can automate and streamline provider workflow while allowing access to and sharing of the patient’s records between authorized providers.


Managing current and potential contacts and relationships through Customer Relationship Management (CRM) software allows an organization to compile data from different communication channels and learn more about how to best cater to their needs.

Office Phones

Newbridge offers clients a fully hosted and managed Office Phones System. Our platform enables the seamless deployment of workforce initiatives by offering a cost-effective way to support the administrative service workforce. Business phone systems must provide high quality, feature-rich, and cost-efficient service.

Cloud Storage

Today’s organizations require an on-demand, “anytime, anywhere” data access capability. Newbridge offers the design and management of your cloud computing and storage solutions through our strategic partnerships, combining relevant technologies that support our clients’ quality and performance objectives.

Payroll Systems

Integrating your time clock/payroll system with your contact center platform eliminates payroll shrinkage. Newbridge offers clients a comprehensive Cloud Call Center Platform Solution, which enables the seamless integration of Business Product Services, such as Call Center systems and Workforce Management Systems.