Contact Center Organizaztions
Newbridge provides CX solutions for every organization!
The Newbridge team continues to distinguish itself by delivering strategic and customer-focused solutions, which include Omnichannel selections, Interactive Voice Response (IVR), Social Media, Workforce Management (WFM), and Office Phone Products.
WFM Systems
Through our strategic partnerships, Newbridge provides our clients with cloud workforce management solutions to optimize their workforce resources.
IVR Solutions
With over 30+ years of industry experience, Newbridge is a leader in IVR solutions, providing a fully hosted, managed platform with Security Encrypted Data and CRM Integration.
Data Analytics
Our concierge professional service team supports your organization with strategic Customer Science (CSci™) and industry knowledge. We support your total Customer Experience (CX) solution.
Office Phones
Our pre-configured Office Phone Systems provide best-in-class conference phones with HD voice and superior features to optimize your communications experience.
Omni Channel
Newbridge is dedicated to supporting Omni-channel implementations that support client quality and performance objectives including Skills-Based Routing, Predictive Routing, Integrated Voice, Chat, SMS and Social Media.