Contact Center Organizations
Newbridge provides CX solutions for every organization!
The Newbridge team continues to distinguish itself by delivering strategic and customer-focused solutions, which include Omnichannel selections, Interactive Voice Response (IVR), Data Analytics, Workforce Management (WFM), and Office Phone Products.
Through our strategic partnerships, Newbridge provides our clients with cloud workforce management solutions to optimize their workforce resources.
With over 30+ years of industry experience, Newbridge is a leader in IVR solutions, providing a fully hosted, managed platform with Security Encrypted Data and CRM Integration.
Our concierge professional service team supports your organization with strategic Customer Science (CSci™) and industry knowledge. We support your total Customer Experience (CX) solution.
Our pre-configured Office Phone Systems provide best-in-class conference phones with HD voice and superior features to optimize your communications experience.
Newbridge is dedicated to supporting Omni-channel implementations that support client quality and performance objectives including Skills-Based Routing, Predictive Routing, Integrated Voice, Chat, SMS and Social Media.