Contact Center Organizations

Newbridge provides CX solutions for every organization!

The Newbridge team continues to distinguish itself by delivering strategic and customer-focused solutions, which include Omnichannel selections, Interactive Voice Response (IVR), Data Analytics, Workforce Management (WFM), and Office Phone Products.
Customer Science (CSci™) solutions

WFM Systems

Through our strategic partnerships, Newbridge provides our clients with cloud workforce management solutions to optimize their workforce resources.

IVR Solutions

With over 30+ years of industry experience, Newbridge is a leader in IVR solutions, providing a fully hosted, managed platform with Security Encrypted Data and CRM Integration.

Data Analytics

Our concierge professional service team supports your organization with strategic Customer Science (CSci™) and industry knowledge. We support your total Customer Experience (CX) solution.

Office Phones

Our pre-configured Office Phone Systems provide best-in-class conference phones with HD voice and superior features to optimize your communications experience.

Omni Channel

Newbridge is dedicated to supporting Omni-channel implementations that support client quality and performance objectives including Skills-Based Routing, Predictive Routing, Integrated Voice, Chat, SMS and Social Media.