Contact Center Organizaztions
Newbridge provides CX solutions for every organization!
The Newbridge team continues to distinguish itself by delivering strategic and customer-focused solutions, which include Omnichannel selections, Interactive Voice Response (IVR), Social Media, Workforce Management (WFM), and Office Phone Products.
![CCO+Tetris+Burst_Black+Text CCO+Tetris+Burst_Black+Text](https://ck024e.a2cdn1.secureserver.net/wp-content/uploads/2022/06/CCOTetrisBurst_BlackText-1.png?time=1721934831)
![](https://ck024e.a2cdn1.secureserver.net/wp-content/uploads/2021/02/BPS-C-150x150.png)
WFM Systems
Through our strategic partnerships, Newbridge provides our clients with cloud workforce management solutions to optimize their workforce resources.
![](https://ck024e.a2cdn1.secureserver.net/wp-content/uploads/2021/02/BPS-CS_1-150x150.png)
IVR Solutions
With over 30+ years of industry experience, Newbridge is a leader in IVR solutions, providing a fully hosted, managed platform with Security Encrypted Data and CRM Integration.
![](https://ck024e.a2cdn1.secureserver.net/wp-content/uploads/2021/02/BPS-CRM-150x150.png)
Data Analytics
Our concierge professional service team supports your organization with strategic Customer Science (CSci™) and industry knowledge. We support your total Customer Experience (CX) solution.
![](https://ck024e.a2cdn1.secureserver.net/wp-content/uploads/2021/02/BPS-OP-150x150.png)
Office Phones
Our pre-configured Office Phone Systems provide best-in-class conference phones with HD voice and superior features to optimize your communications experience.
![](https://ck024e.a2cdn1.secureserver.net/wp-content/uploads/2021/02/BPS-CS-150x150.png)
Omni Channel
Newbridge is dedicated to supporting Omni-channel implementations that support client quality and performance objectives including Skills-Based Routing, Predictive Routing, Integrated Voice, Chat, SMS and Social Media.