Our concierge professional service team supports your organization with strategic
Customer Science (CSci™) and industry knowledge like no other in the industry.
In an industry price-point comparison, Newbridge outperforms the competition
while consistently providing shorter implementation times, a higher level of
service (concierge), and consistently high product performance.
Our Customer Science (CSci™) solutions, UCaaS, CCaaS and CPaaS, includes
Omnichannel, Interactive Voice Response (IVR), Social Media,
Workforce Management (WFM), API’s and Office Phone Products.
CSci™ supports your total Customer Experience (CX) solution.

IT Professionals know to call: 


Customer Science (CSci™) solutions

Contact Center Organizations

Site Infrastructure Design

Business Process Services

Education and Workforce

Professional Managed Services



As the leading contact center platform in the industry in innovation, customization, and affordability, Newbridge integrates with our experts and industry partners to design, optimize, and support the people and processes through state-of-the-art SaaS technology.  For other technology requirements such as Infrastructure, IT support, MSP needs, and cabling demands, we rely on our trusted partners to ensure seamless integration and implementation of their solutions. The differentiator of the Newbridge team is our ability to craft a solution that aligns with each company’s vision and goals.


The different processes that a contact center implements for their agents are crucial to the overall productivity of the company’s day-to-day workings and help or hurt an agent’s ability to complete daily tasks. Having a certified process ensures standardization, productivity, and ROI achievement. Newbridge supports this conversation through their partnership with the leading contact center association in the nation: the North American Customer Service Management Association (NACSMA).


Newbridge has been a leader in the industry for over 20+ years and provides curriculum to both private and public academia to elevate industry professionals. Working with contact centers across the nation, we place pre-trained and pre-vetted agents that are equipped with best-in-class skills, within their organizations.  These trained agents are ready to integrate quickly and have a clear career path within a NACSMA certified contact center organization.