Newbridge offers Healthcare Call Center Organizations a comprehensive Cloud Service Center Solution with Inbound, Outbound, Blended, IVR, EMR and Payroll Integration solutions.
INTEGRATIONS - CRM, ERM, ERP
Solutions for Your Healthcare Organization
Customized Healthcare Service Applications
• SCHEDULING TOOLS/CUSTOM SCHEDULING: Minimize costs and maximize agent productivity with our built-in workforce management scheduling tools with custom scheduling features.
• IVR PLATFORM: The Newbridge IVR Platform is a full featured, drag and drop IVR builder. It’s simple enough for anyone to use, with powerful coding features available to development experts to create even the most complex interactive IVR’s.
• INTEGRATIONS – CRM, ERM, ERP: A seamless integration between your CRM, ERM, or ERP and the Newbridge best-in-class contact center cloud platform allows agents access to all information from one interface and the ability to track relationships more easily across platforms.
• OMNICHANNEL PLATFORM: Implementation of Omnichannel solutions includes reviewing business processes, workflow optimization, and system configuration. Our team works closely with our client teams to design, optimize and support processes with software applications, customizations, and effective reporting.