SALES CENTER SOLUTIONS

Sales Contact Solutions from Newbridge allows your Sales Service Center organization to leverage Fortune 100 Technology, Management, and Staff. Newbridge melds managed customer experience solutions with the benefits of our state-of-the-art, customized technology.

DNIS CALL TRACKING

IVR Platform

Integrations - CRM, ERM, ERP

Omnichannel Platform

SALES ORGANIZATIONS SOLUTIONS

Sales Center Call Center Applications

• DNIS BASED CALL QUEUES: Configure routing rules by DNIS or place multiple DNIS (dialed number information system) into a group to be handled in a similar fashion.

• IVR PLATFORM: The Newbridge IVR Platform is a full featured, drag and drop IVR builder. It’s simple enough for anyone to use, with powerful coding features available to development experts to create even the most complex interactive IVR’s.

• INTEGRATIONS – CRM, ERM, ERP: A seamless integration between your CRM, ERM, or ERP and the Newbridge best-in-class contact center cloud platform allows agents access to all information from one interface and the ability to track relationships more easily across platforms.

• OMNICHANNEL PLATFORM: Implementation of Omnichannel solutions includes reviewing business processes, workflow optimization, and system configuration. Our team works closely with our client teams to design, optimize and support processes with software applications, customizations, and effective reporting.