Professional Managed Services
Newbridge provides Professional Managed services for every organization!
The Newbridge team continues to distinguish itself by delivering strategic and customer-focused solutions, which include Omnichannel selections, Interactive Voice Response (IVR), Social Media, Workforce Management (WFM), and Office Phone Products.
Contact Center
Organizations trust Newbridge to provide the necessary resources and partners to guide them in their site selection requirements. The determination of appropriate location, facility type, local amenities, technology and workforce solutions ensures organizational success.
Managed IT
IT issues don’t need to consume your time or your staff’s productivity. Through our strategic partnerships, Newbridge provides our clients with best-in-class Managed IT solutions that support their business goals and offer best-in-class network and system IT management
Cybersecurity
In an always-on world with an ever-changing internet landscape, cybersecurity should be a top priority for all business organizations. Newbridge employs state-of-the-art protection solutions for multi-layered defense solutions based on our best practices approach and your business objectives and goals.
IT Procurement
Organizations trust Newbridge to provide the necessary resources and partners to guide them in their IT technology purchase requirements successfully. The determination of appropriate functionality, as well as support and integration with new and existing technology and business workflows, ensures organizational success.
CONTACT CENTER CONSULTING AND SUPPORT
The Newbridge team is an established, well-respected implementation partner with RingCentral and their Ring CX product. With Newbridge, clients get pre-implementation consulting services, post-implementation concierge-level service and support with each implementation we provide so our clients can achieve successful outcomes and reach their technology goals with over 30 years as a best-in-class leader in the industry.
Newbridge delivers a Customer Science (CSci™) solution that includes our CCaaS cloud contact center platform and UCaaS. Our platform solution includes AI, Omnichannel, IVR, Social Media, WFM, and Office Phones.
As the leading contact center platform in the industry in innovation, customization, and affordability, Newbridge integrates with our experts and industry partners to design, optimize, and support the people and processes through state-of-the-art SaaS technology. For other technology requirements such as Infrastructure, IT support, MSP needs, and cabling demands, we rely on our trusted partners to ensure seamless integration and implementation of their solutions.
Data Protection & Backup
Executing a successful data recovery plan to protect your client data is vital to an organization’s day-to-day operations. Newbridge understands that data protection and redundancy are essential to an organization’s success and partners with its customers to identify and design the appropriate solution for their organization.
Virtual CIO/CTO
Need the insight and support of an executive technology leader on an as-needed basis? Newbridge understands that planning and executing an effective IT strategy is pivotal to an organization’s growth success and works with strategic partnerships to identify, design, and support the appropriate technology solution for your organization.
Network Security
Building and managing a secure network includes multiple layers of defenses such as access control, anti-virus and anti-malware software, firewalls, mobile device management, data protection, and cybersecurity measures. Newbridge focuses on its clients’ particular needs and works closely to develop solutions for their specific applications and network.
Cloud Hosting
Today’s organizations require an on-demand, “anytime, anywhere” data access capability. Newbridge offers the design and management of your cloud computing and storage solutions through our strategic partnerships, combining relevant technologies that support our clients’ quality and performance objectives.