The Newbridge Team is continuing to support existing and new clients with their requests for new services. Please contact our team at (800) 371-4887.
During the current business environment, many new client implementations are completed within hours.
WORK FROM HOME AGENTS
Agent Work From Home Solutions that Exceed Expectations
The processes that a Work From Home contact center organization implements for their at-home agents is crucial to the performance of a company’s contact center.
1 – REGISTRATION PROCESS: Job seekers register for the program via a trainer provided online registration page • Job seekers provide a list of basic skills from their resume and their general location of residence for reference purposes only • Job seeker location does not matter if job is 100% virtual, today AND in the future.
2 – TRAINING PROCESS: Candidate receives training via our Learning Management System (LMS), delivered 100% online • Current curriculum is one week in length, 5 hours per day with an online instructor and online self-guided modules and quizzes • Trainer ensures progress for each student • Program includes reading, video instruction, and module quizzes • Students are administered a Final Exam upon all module completion • Industry recognized certification is provided (NACSMA.org)
3 – EMPLOYMENT PROCESS: Successful graduates are connected with employers who primarily provide work from home options • Employers present themselves to the students during the training process • Graduates complete the application process with their employer of choice; to include virtual interviews
4 – IMPLEMENTATION PROCESS OF WORK FROM HOME GRADUATES: Additional assistance available to companies who need logistics support • Setting up remote work environment; Call Center Virtual Platform (Voice, SMS, Chat) • Data connection, Hardware, Employer interface (software, VoIP, SaaS, etc…)
Having a Certified Work From Home Agent process enables Training, IT infrastructure and performance expectations providing a performance path to exceed client needs.
People are the cornerstone of any organization. For an organization to be successful, they need to have the right people with the right skills, experience, and attitude committed to the company’s values and mission. We believe that training the right people with the proper curriculum is the key to unlocking their full potential and commitment. Newbridge, in collaboration with our partners in both private and public academia, works to elevate industry professionals.
Process helps people do better work, right? The different processes that a contact center organization implements for their agents is crucial to the overall morale of the company’s day-to-day workings and helps or hurts agents ability to complete daily tasks. Having a certified process creates a standard of expectations and provides a career path to leadership through the process.
A technology company with over 20 years in the contact center industry, Newbridge Technology Solutions understands that there are ever-changing demands when it comes to MSP, infrastructure and communication requirements. Newbridge integrates with our experts and industry partners to design, optimize, and support the people and processes through state-of-the-art SaaS technology.