WORKFORCE SOLUTIONS

Personnel Solutions that Exceed Expectations

People are the cornerstone of any organization. For an organization to be successful, they need to have the right people with the right skills, experience, and attitude committed to the company’s values and mission. We believe that training the right people with the proper curriculum is the key to unlocking their full potential and commitment. Newbridge, in collaboration with our partners in both private and public academia, works to elevate industry professionals.

CONTACT CENTER TECHNOLOGY

SaaS Solutions That Exceed Expectations

Being a technology company with over 20 years in the contact center industry, Newbridge Technology Solutions understands that there are ever-changing demands when it comes to MSP, infrastructure and communication requirements. Newbridge integrates with our experts and industry partners to design, optimize, and support the people and processes through state-of-the-art SaaS technology.

SUPPORT PROCESSES

Performance & Quality Solutions that Exceed Expectations

Process helps people do better work, right? The different processes that a contact center organization implements for their agents is crucial to the overall morale of the company’s day-to-day workings and helps or hurts agents ability to complete daily tasks. Having a certified process creates a standard of expectations and provides a career path to leadership through the process. Newbridge supports this conversation through our partnership with the leading contact center association in the nation: The North American Customer Service Management Association (NACSMA).