Arizona State University - AZNext Program
People are the cornerstone of any organization. For an organization to be successful, they need to have the right people with the right skills, experience, and attitude committed to the company’s values and mission. We believe that training the right people with the proper curriculum is the key to unlocking their full potential and commitment. Newbridge, in collaboration with our partners in both private and public academia, works to elevate industry professionals.
Contact Center Organizations
Site Infrastructure Design
Business Process Services
Education and Workforce
Professional Managed Services
Our Community Partners
CURRICULUM
The Newbridge Curriculum brings together industry leaders, your organization, the
North American Customer Service Management Association (NACSMA), and
Newbridge Business Solutions together as Community Partners to support the
community organizations that they serve by providing a well-rounded program that focuses on a curriculum structure that will provide them with the foundational aspects of a service agent within a customer-centric environment.
THE EDUCATION DIFFERENCE
Newbridge has been around for 20+ years and provides a curriculum to both
private and public academia to elevate industry professionals. Based on our
background and feedback from educators and clients, we’ve crafted a well-rounded
program certified by the North American Customer Service Management
Association (NACSMA) that provides a comprehensive curriculum for students to
prepare them to negotiate difficult customer interactions with the right tools for
success and will enable them to take the next step in their career path should they
choose to move into a leadership role in the future.
PURPOSE AND VISION: Our purpose is to create the best workforce out there. Period.
Each unit of the curriculum provides best-in-class learning & development essentials to educate our workforce now so they can be successful in today’s workplace and plant the seed for continuing education to build their careers of the future.
Our Curriculum Training includes soft skills, technical skills, emotional intelligence, hard skills and more.
Unit 1: Communication Skills
Unit 2: Communication Fundamentals
Unit 3: Software
Unit 4: Communication Basics
Unit 5: Interpersonal Skills
Unit 6: Advanced Communication Skills
Unit 7: Leadership Skills