Government Services Industry

Contact Solutions from Newbridge allows your Government Services organization to leverage Fortune 100 Technology, Management, and Staff.

In today’s global marketplace, businesses are looking for ways to economically increase productivity, improve efficiency and outperform their competition.

45% of Federal Agencies and 52% of State and Local Governments Are Storing Mission-Critical Data in the Cloud

PCI & HIPAA COMPLIANCE

IVR PLATFORM

INTEGRATIONS - CRM, ERM, ERP

OMNICHANNEL PLATFORM

Government Image

SOLUTIONS FOR YOUR GOVERNMENT ORGANIZATION

Government Services Applications

• PCI & HIPAA Compliance: The Newbridge platform complies with both HIPAA (Healthcare Information Portability and Accountability Act) and the PCI DSS (Payment Card Industry Data Security Standard) regulated compliance standards.

• IVR PLATFORM: The Newbridge IVR Platform is a full featured, drag and drop IVR builder. It’s simple enough for anyone to use, with powerful coding features available to development experts to create even the most complex interactive IVR’s.

• INTEGRATIONS – CRM, ERM, ERP: A seamless integration between your CRM, ERM, or ERP and the Newbridge best-in-class contact center cloud platform allows agents access to all information from one interface and the ability to track relationships more easily across platforms.

• OMNICHANNEL PLATFORM: Implementation of Omnichannel solutions includes reviewing business processes, workflow optimization, and system configuration. Our team works closely with our client teams to design, optimize and support processes with software applications, customizations, and effective reporting.