Everything that we do at Newbridge focuses on the three elements of success for the contact center industry:
Workforce, Processes, and Technology
Newbridge has been a leader in the industry for over 20+ years and provides curriculum to both private and public academia to elevate industry professionals. Working with contact centers across the nation, we place pre-trained and pre-vetted agents that are equipped with best-in-class skills, within their organizations. These trained agents are ready to integrate quickly and have a clear career path within a NACSMA certified contact center organization.
The different processes that a contact center implements for their agents is crucial to the overall productivity of the company’s day-to-day workings and helps or hurts agents ability to complete daily tasks. Having a certified process ensures standardization, productivity, and ROI achievement. Newbridge supports this conversation through their partnership with the leading contact center association in the nation: the North American Customer Service Management Association (NACSMA).
As the leading contact center platform in the industry in innovation, customization, and affordability, Newbridge integrates with our experts and industry partners to design, optimize, and support the people and processes through state-of-the-art SaaS technology. For other technology requirements such as Infrastructure, IT support, MSP needs, and cabling demands, we rely on our trusted partners to ensure seamless integration and implementation of their solutions.
The differentiator of the Newbridge team is our ability to craft a solution that aligns with each company’s vision and goals.