IVR Solutions from Newbridge

The Newbridge IVR Platform is a full featured, drag and drop IVR builder. It’s simple enough for anyone to use, with powerful coding features available to development experts to create even the most complex interactive IVR’s. The Newbridge Team has decades of hands-on IVR creation, development, and management experience and has helped guide organizations in the Banking, BPO, Service, Collections and Help Desk industries. The Newbridge IVR Platform provides the best telephony solution to your customers with an easy Drag-and-Drop interface.
  • Drag and Drop creation
  • Speech Enabled
  • Scripting injection – allows programmers to achieve complex methods
  • Automated API consumption – connect the IVR to external data sources easily
  • Post call emails showing full path of a call, for error location
  • Robust integrations with 3rd party systems
  • Create complex business logic with custom JavaScript
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IVR Solutions For Your Organization

Organizations can drive greater satisfaction and reduce costs with a powerful Interactive Voice Response (IVR) platform. Common questions and standard processes can easily be handled by a robust IVR solution either customized for your needs or standardized for basic calling requirements.
The Newbridge best practices approach to IVR development provides for guiding callers according to predetermined options and call tones. For more complex IVR requirements, we offer full service IVR programming, allowing for the development of a complex IVR interface ensuring it matches your customer service goals.