Newbridge is the leader in call center and contact center technology, technology implementation and customer experience best practices. We focus on full service support for SMB and Enterprise level service organizations.
Our concierge professional service team supports your organization with strategic AI IVR technology and Customer Science (CSci™) and industry knowledge like no other in the industry.
In an industry price-point comparison, Newbridge outperforms the competition while consistently providing shorter implementation times, a higher level of service (concierge), and consistently high product performance.
Our Customer Science (CSci™) solutions, UCaaS, CCaaS and CPaaS, includes Omnichannel, Interactive Voice Response (IVR), Social Media, Workforce Management (WFM), API's and Office Phone Products. We support your total Customer Experience (CX) solution.
TECHNOLOGY PARTNERS
Zayo is the leading provider of infrastructure, with dense, high-quality networks in every major market in North America and many in Western Europe. Through partnerships with leading network providers, we provide our customers with global reach that takes them nearly anywhere they need to be.
Oracle Service Cloud is designed to help you differentiate your brand by developing lasting, profitable relationships with unified web, social, and contact center experiences. Cloud Engineering leverages the cloud’s capability to solve complex business problems.
One intuitive platform for voice, video meetings, team messaging and collaboration, and contact center.
From click-to-dial functionality to one-click video conferencing, everyone readily accesses the same must-have digital tools through a single, easy-to-use platform that is seamless.
Salesforce has sought to change the world for the better through technology that builds stronger relationships. Between companies and their customers. Between employees and far-flung teams. Between governments and their citizens. Between people who want to make a difference.
CommunityWFM is a cloud-based contact center workforce management (WFM) solution. Our solution was developed with a focus on collaboration between WFM analysts, supervisors, and agents to improve forecasting and scheduling driving team communication while also simplifying scheduling.
We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics and compliance expertise.
Lumen Technologies, Inc. is an American telecommunications company headquartered in Monroe, Louisiana. It offers network, security, cloud, voice, and other managed communications services through its fiber optic and copper networks, data centers and cloud computing services.
Comcast Business provides networking, connectivity, cybersecurity, and communication services. The company offers solutions like dedicated internet, cloud services, managed network services, SD-WAN, and business voice and video.
PCI Pal is a company that provides cloud-based software for secure omnichannel payments, focusing on contact centers and other business communication environments to help organizations achieve PCI DSS compliance and reduce risks of data loss.
OutboundIQ is an outbound performance optimization company. Their solutions have been meticulously crafted to tackle some of the most daunting and intricate challenges facing the outbound calling industry.
RITC Cybersecurity is a leading cybersecurity firm specializing in HIPAA, NIST, SOC2, CMMC, and PCI compliance. We offer services like cybersecurity program development, vCISO consulting, risk assessments, and audit support to help organizations enhance their cyber risk management and secure digital assets.
Coeus Consulting is a U.S.-based IT consulting firm headquartered in Phoenix, Arizona, that provides a range of services, including cybersecurity, strategic IT planning, project consulting, and cloud services to both private and public sectors. The company focuses on creating IT solutions aligned with client needs, helping organizations manage cybersecurity risks, and optimizing their technology infrastructure.