SERVICE CENTER SOLUTIONS

Newbridge allows your Service Center organization to leverage Fortune 100 Technology, Management, and Staff. In today’s global marketplace, businesses are looking for ways to economically increase productivity, improve efficiency and outperform their competition.

GEO-SPATIAL ROUTING

IVR PLATFORM

INTEGRATIONS - CRM, ERM, ERP

OMNICHANNEL PLATFORM

Companies with strong omnichannel customer engagement strategies retain on average 89% of their customers vs. only 33% with weak omnichannel strategies.

OMNICHANNEL CLOUD CALL CENTER PLATFORM

Service Center Solutions That Exceed Expectations

• GEO-SPATIAL ROUTING: Route your inbound phone calls, based on the physical location of the caller.

• IVR PLATFORM: The Newbridge IVR Platform is a full featured, drag and drop IVR builder. It’s simple enough for anyone to use, with powerful coding features available to development experts to create even the most complex interactive IVR’s.

• INTEGRATIONS – CRM, ERM, ERP: A seamless integration between your CRM, ERM, or ERP and the Newbridge best-in-class contact center cloud platform allows agents access to all information from one interface and the ability to track relationships more easily across platforms.

• OMNICHANNEL PLATFORM: Implementation of Omnichannel solutions includes reviewing business processes, workflow optimization, and system configuration. Our team works closely with our client teams to design, optimize and support processes with software applications, customizations, and effective reporting.