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The Newbridge team continues to distinguish itself by delivering strategic and customer-focused solutions, which include Omnichannel selections, Interactive Voice Response (IVR), Social Media, Workforce Management (WFM), and Office Phone Products.

BPS-OP

Omni Channel

 

Newbridge is dedicated to supporting Omni-channel implementations that support client quality and performance objectives including Skills-Based Routing, Predictive Routing, Integrated Voice, Chat, SMS and Social Media.

IVR

IVR Solutions

 

With over 30+ years of industry experience, Newbridge is a leader in IVR solutions, providing a fully hosted, managed platform with Security Encrypted Data and CRM Integration.

OF

Office Phones

 

Our pre-configured Office Phone Systems provide best-in-class conference phones with HD voice and superior features to optimize your communications experience.

Omni Channel

Social Media Platforms

 

Newbridge offers our clients seamless integration with over 30 premium social media platform providers.

WFM.

WFM Systems

 

Through our strategic partnerships, Newbridge provides our clients with cloud workforce management solutions to optimize their workforce resources.