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Infrastructure is the foundation or framework to support the contact center organization and can include physical, virtual, or a combination of both resources to support the flow, processing, storage, and analysis of data. Through our strategic partnerships, Newbridge provides our clients with state-of-the-art infrastructure design solutions that support their business goals.
We understand the contact center environment and provide organizations consultation on best practices for an organization’s data connection and connected systems based on their performance objectives.
Whether it’s designing a new center or upgrading an existing center, Newbridge understands what tools agents need to provide best-in-class customer service and support to customers while reaching their productivity and efficiency goals.
Newbridge works successfully with our clients to provide support and solutions for their work space design. Items such as desk size and height, wall color, and chair shape can impact agent performance, productivity, and experience.
Cable / Switching
From data to voice cabling, structured network cabling & switching are important functions to consider when designing or upgrading your contact center network architecture. Organizations trust Newbridge to provide the necessary resources and partners.